The private company EuroWheelz B.V. based in Houten («EuroWheelz», «we», «us») processes personal data. In this privacy statement we explain which personal data we process, on which basis and for which purposes.

We change this privacy statement from time to time. The most recent privacy statement can be found on our website at www.eurowheelz.eu. This version is from March 2022.

To whom does this privacy statement apply?

This privacy statement applies to:

• persons whose personal data we process as part of our services;
• persons who visit the website www.eurowheelz.eu / www.eurowheelz.nl;
• persons who receive a newsletter from us;
• contacts of (business) customers or suppliers;
• persons who book a tour with our E-choppers through EuroWheelz and/or rent an E-chopper from us;
• persons who book a test ride;
• persons who use our service;
• persons who create an account on one of our websites;
• persons who contact us by e-mail, telephone or through the contact form on our websites;
• persons who otherwise contact us or from whom we otherwise process personal data.

What terms are used in this privacy statement?

In this privacy statement, the following terms mean:

• you/your(w)the person whose personal data is processed by us;
• personal data any data relating to you and/or traceable to you, such as identification data, financial data and data about your devices and online behavior;
• processing/processing any operation concerning personal data, such as storage, collection, organization, editing, use, consultation and deletion;
• (U)AVG the General Data Protection Regulation (GDPR) and its implementing law (UAVG).

What personal data do we process from you for rental purposes?

The personal data we process from you are:

• Personal data provided by you:
• contact data (including name, first name, gender, (e-mail) address, delivery and/or invoice address, telephone number);
• identity card number;
• company data;
• data for the purpose of our service provision (e.g., registration of the vehicle registration, data we need for the (re)hiring of our E-choppers with
• our consignment partners, distribution points and the managers of our E-choppers);
• data that you provide to us when visiting our website and/or webshop;
• financial data (including bank account number);
• other data whose processing is required under applicable laws or regulations.
• Personal data we have obtained from other sources:
• company data; data from the Trade Register of the Chamber of Commerce;
• data from reviews left on google or social media channels.
• Other data whose processing is required under applicable laws or regulations.
• Personal data that provides insight into the use of our website and/or webshop (including which device you use to visit our website, device ID, location data, computer and connection data, IP address).

On what AVG bases and for what purposes do we process your personal data?

EuroWheelz processes your personal data on the basis of one or more of the following bases:

• When this is necessary for the performance of an agreement to which you are a party or the performance of pre-contractual acts at your request;
• When it is necessary to fulfill a legal obligation;
• When it is necessary to protect our legitimate interests or the interests of a third party;
• When you have given your consent.

EuroWheelz processes the above personal data for the purposes listed below:

We indicate for each purpose on which of the above mentioned bases the processing takes place.

• In order to provide the requested services;
• agreement, legal obligation, legitimate interests, consent.
• To be able to provide our services in the field of rental of E-choppers;
• agreement, legal obligation.
• to keep our records;
• legal obligation, legitimate interests.
• to maintain contact with you;
• agreement, legal obligation, legitimate interests, consent.
• to conduct our marketing activities and keep you informed;
• legitimate interests, consent.
• to fulfill our legal and regulatory obligations;
• legal obligation, legitimate interests.

To whom do we provide your personal data?

EuroWheelz may share your personal data with:

• suppliers (including software suppliers, accountants, hosting suppliers);
• legal persons affiliated with EuroWheelz, including Spyder Wheelz BV;
• to our consignment partners in the context of the (re)hiring of E-choppers;
• other parties such as government agencies, courts and regulators.

EuroWheelz will not provide your personal data to third parties other than those mentioned above, unless this is necessary for achieving the purposes mentioned in this privacy statement, if EuroWheelz is under a legal obligation or if you have given us your explicit permission. The third parties to whom we provide personal data are obliged to keep your personal data confidential and adequately secured. If these parties are considered ‘processors’ in the sense of the AVG, we will conclude processing agreements with these third parties.

Transfer of personal data to countries outside the European Economic Area (EEA)

In principle, EuroWheelz processes your personal data only within the EEA. If personal data are transferred to a country outside the EEA, EuroWheelz will ensure appropriate safeguards to guarantee that the transfer takes place in accordance with the AVG.

Third party websites

Our website contains links to our social media channels. EuroWheelz is not responsible for third-party websites and how third parties handle your personal data.

Security

EuroWheelz has taken appropriate organizational and technical measures to protect your personal data as much as possible against unauthorized or unlawful processing and against loss, destruction, damage, modification or publication. For questions about the security of your personal data or if you suspect misuse, please contact us. Our contact details are listed at the bottom of this statement.

How long do we keep your personal data?

EuroWheelz will not keep your personal data in an identifiable form for longer than is necessary for achieving the purposes stated in this privacy statement. More specifically, EuroWheelz applies the following retention periods:

Data relating to the agreement concluded with you.

We anonymize your data processed in our reservation system no later than 7 years after our relationship has ended. We assume that our relationship has ended at the moment you no longer make a new booking with us in the following 7 years or an agreement between you and EuroWheelz has been terminated by either party.

Financial records

We keep our financial records for 10 years. This means that all your data and documents relating to financial transactions between you and EuroWheelz will be kept for 10 years after your booking.

Data we record during contact moments

Recorded phone calls and WhatsApp conversations will be deleted within 3 months. Email messages sent to or received by you and complaints submitted by you will be kept for up to 10 years.

Reviews

We store your reviews posted on our websites for a maximum of 2 years after the review was posted.  After the (legal) retention period, your personal data will be destroyed. (Legal) retention periods may change. The above does not apply in case there is a legal obligation on us to keep certain personal data longer.

Privacy rights

You have the following rights regarding the processing of your personal data by us:

1. the right to inspect the personal data we process about you;
2. the right to have your personal data amended or corrected if they are incorrect or incomplete;
3. the right to object to the processing of your personal data if you have a legitimate reason to do so;
4. the right to restrict the processing of your personal data in some cases;
5. the right to request the transfer of your personal data to a third party (‘right to data portability’);
6. the right to have your personal data deleted (‘the right to be forgotten’);
7. the right to withdraw consent to the processing of personal data if the processing is based on your consent. This includes the right to unsubscribe from our newsletter or e-mails. The withdrawal of your consent does not affect the lawfulness of the processing of your personal data prior to the withdrawal.

To exercise your rights, please contact us at: [email protected].

We will inform you within one month of receiving your request whether we can fulfill it. This period may be extended by two months in exceptional cases, for example, if your requests are extensive. We will inform you of such an extension within one month of receiving your request.

It may be that we cannot or may not (fully) comply with your request(s). If we reject your request (partially), we will explain why.

To prevent us from providing information to the wrong person, we may ask for additional information to verify your identity. Never send us an unsolicited copy of your identity document.

Who is responsible for your personal data?

EuroWheelz is the controller for the processing of your personal data. We are registered in the Trade Register of the Chamber of Commerce as follows:

Duwboot 99
3991 CG HOUTEN
Chamber of Commerce number: 80826857

Do you have any questions or complaints? 

For questions about the processing of your personal data and the protection of your privacy, please contact us: [email protected] / [email protected]

If you want to file a complaint about the way we process your personal data, we will try to find a solution together with you. If this does not lead to the desired result, you can contact the regulator, the Personal Data Authority.